Troubleshooting AR System configuration issues
When you observe issues related to the configuration of AR System server, use this information to either perform the troubleshooting steps to resolve the problem or create a BMC Support case.
Related topics
Symptoms
- Slow response from the AR System server
- Errors in configuring the AR System server for additional configurations
Scope
- Users from the ITSM Suite experience the problem.
- One or more users experience the problem.
Resolution
Step | Task | Description |
1 | Review the configuration checklist | Review Configuration checklist for Remedy AR System. Based on the size of your environment, make the recommended changes as per the knowledge article. This checklist describes the configurations in the Mid Tier, BMC Helix Single Sign-On, AR System server, BMC Helix ITSM: Smart Reporting and database server. The checklist also describes configurations for the web infrastructure (web proxy, tomcat, JVM parameters) for the Mid Tier and BMC Helix ITSM application stack. Note: All recommendations are a reference for the user. We encourage customers to conduct their own testing based on their own workload and adjust the settings as necessary. |
2 | Review the performance tuning documentation | Use the information to tune your environment if you notice performance issues in the AR System server. |
3 | Review the system requirement documentation | Review the Failed to execute the [excerpt-include] macro. Cause: [Error number 2 in 0: No wiki with id [confluencePage:page] could be found]. Click on this message for details. Ensure that you have configured the system for your implementation. |
4 | Optional: Review the solution architecture documentation | Review the Failed to execute the [excerpt-include] macro. Cause: [Error number 2 in 0: No wiki with id [confluencePage:page] could be found]. Click on this message for details. Use this topic to compare a complete solution architecture with your deployment. |
5 | For DWP, review the best practices documentation | If you are using Digital Workplace, review Configuration checklist for BMC Digital Workplace. Based on the size of your environment, make the recommended changes wherever applicable. |
6 | Review the FTS best practices documentation | If you face a performance issue related to Full Text Searches (FTS) or Global Searches, review Full-Text-Search (FTS) Best Practice Configuration for 9.1.x. |
7 | Review the server group ranking documentation | To validate your server group ranking, review How to Rank Operations in a Server Group. Performance can be affected by the location of operations in a server group. |