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Submitting email requests across different time zones

A user who submits an email request or query using a date/time field from a computer that is located in a different time zone than the computer where Email Engine is installed, might experience the following issues:

  • The query result might not be the same as a Mid Tier query result.
  • The query result might not be correct.
  • A request might be registered with an unexpected date or time.

These issues occur because the time zone is not adjusted between Email Engine and the email client computer. To avoid these issues, users should submit requests and queries to a Email Engine computer located in the same time zone. For more information, see Defining-a-workflow-to-send-email-notifications.

 

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AR System 21.3