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User goals and features

BMC provides a large set of task-based, conceptual, and reference information about Action Request System features for new and current users to help you be successful with your AR System platform implementation. Each section contains a home page with goal-based topic summaries and links to instructions.

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Administrator responsibilities

Typically, AR System administrators are responsible for some or all of these tasks:

  • Installing AR System software
  • Defining their organization's work processes and business rules
  • Determining how to allocate server and database resources
  • Managing AR System access control by assigning permissions for AR System applications and their components
  • Maintaining AR System by adding and deleting users, groups, and roles; backing up AR System server; importing data from other systems

Application programmer responsibilities

Typically, AR System programmers are responsible for some or all of these tasks:

  • Writing plug-ins and custom clients that use the AR System C API, Java API, or Java plug-in API
  • Integrating external applications with AR System

Developer responsibilities

Typically, AR System developers are responsible for some or all of these tasks:

  • Creating a AR System application that reflects a set of work processes and business rules, or working with a consultant to create an application
  • Localizing a AR System application for use in other languages or countries
  • Modifying a AR System application to reflect changes in the organization's work processes

End user responsibilities

Typically, AR System end users are responsible for some or all of these tasks:

  • Using AR System software
  • Raising incident and service requests
  • Analysis or consumption of a customized or prepackaged Remedy application included in an BMC Helix ITSM solution

Security administrator responsibilities

Typically, AR System security administrators are responsible for some or all of these tasks:

  • Securing AR System software
  • Managing user accounts
  • Setting permissions
  • Implementing security policy, standards, guidelines and procedures to ensure ongoing maintenance of security
  • Managing user accesses for single sign-on, which includes managing server configuration, authentication mechanisms, and multiple realms.

 

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AR System 21.3