Adding FTS licenses

You can add FTS licenses only on-premises deployments.

Full Text Search is integrated throughout the BMC Helix ITSM. You must define a license before installing Full Text Search.

To add an FTS license

  1. From the IT Home page, open the AR System Administration Console.
  2. Choose System > General > Add or Remove Licenses.
  3. Click Add New.
  4. Define the following settings:
    • License Type—BMC Remedy Full Text Search
    • Number of Licenses—1
  5. Click Save.
  6. Restart the AR System server.

AR System does not support Full Text Search if you have read-only database. For more information on using read-only database, see Using read-only database.

 

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