Configuring Distributed Server Option

The information in this topic is applicable only for on-premises deployments.

Each DSO server can transfer data from a form on its local server to:

• Another form on its local server
• A form on a remote server

To set up distributed operations, follow this process:

1. Add a DSO license in the AR System server. See Enabling DSO on a BMC Remedy AR System server.
2. Configure a password for the DSO user. See Configuring-a-password-for-the-DSO-user.
3. Determine whether you will use RPC program numbers. See Assigning-an-RPC-program-number-to-DSO.
4. Enable the communication between the local DSO server and the remote AR System servers. See Configuring-remote-AR-System-servers-for-DSO.
5. Configure DSO for firewalls. See Configuring-DSO-for-firewalls.
6. Determine whether you want to specify a DSO host name. See Specifying-a-DSO-host-name.
7. Determine whether you want to specify the RPC timeout setting. See Configuring-the-RPC-timeout-setting.
8. Determine whether you will need DSO for load balancing. See Configuring-DSO-for-load-balancing.

On initialization, the Remedy DSO reads the configuration settings from the centralized configuration form. Remedy DSO does not read the initialization configurations from the ar.cfg file. However ar.cfg file is used only for the parameters (like Server-Name, Server-Connect-Name) required for AR System server connection.

For more information on Remedy DSO centralized configuration settings, see Configuration-settings-C-D.