Configuring Approval Server to work with flowcharts

  1. On the AR System Server Administration Console, select System > General > Server Information.
  2. On the Advanced tab, set the Default Web Path to:http://ARSystemServerName:8080/arsys
    For more information, see Configuring-AR-System-servers.
  3. On the Basic tab of the AP:Process Definition form, select a value from the Generate Preview list.
  4. On the General Settings page of the BMC Remedy Mid Tier Configuration Tool:
    1. Set the Data Visualization Module Server to the server where the Visualizer plug-in is installed.

    2. Select the appropriate authentication server.
      See Setting-external-authentication-options.

      You must have Flash version 9.x or later installed on the machine.

  5. The flowchart view is compatible with Mid Tier. You can use Mid Tier to display the flowchart view for an approval request.

    The Data Visualization Field cannot be seen if you are using Mozilla Firefox 2.0.0.11 on Apple MacOS 10.4.11; this is an issue with the browser.

 

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