Approving and rejecting requests from Approval Central

Approval Central contains Approve Selected, Reject Selected, and Hold Selected buttons that allow you to act on multiple approval requests without opening them individually. You can also use the row-level icons for acting on individual requests. (For more information, see "Action buttons" in Approval-Central.)

To act on multiple requests

1. Open Approval Central by using one of the methods described in Approval-Central.
2. In the Pending Approvals table, select the check boxes of the pending requests that you want to act upon.
3. Click Approve Selected, Reject Selected, or Hold Selected.
    If the related approval processes require approvers to enter a password, the AP:Password dialog box appears.
4. If required, enter your password when prompted.

5. Click Submit.

   When you click Approve Selected, Reject Selected, or Hold Selected, the status of the selected requests changes. The modified requests continue to appear in the Pending Approvals table until the table is refreshed, or until you navigate to another page or link. No undo option exists when you respond to a request, so there is no opportunity to change your mind.

To act on single requests

1. Open Approval Central using one of the methods described in Approval-Central.
2. In the Pending Approvals table, select the pending request that you want to act upon.
3. Click Approve, Reject, Hold, Reassign, Approval Details, or View Questions and Responses.
    For more information about the various icons, see Working-with-pending-approval-requests.

To approve a request by changing the Approval Status field

1. Open Approval Central by using one of the methods described in Approval-Central.
2. In the Pending Approvals table, select the pending request you want to work with, and click its link in the Request Details section.
   The appropriate request form opens (for example, AP-Sample2:Get Agreement).
3. Click the Show Signatures button.
   The appropriate three-way join form opens (for example, AP-Sample2:Issue Detail Signal). 
   
4. From the Approval Status list, select Approved.
   To ask for more information about the request, see Processing-More-Information-requests.

5. If the Password field appears, enter your password. Otherwise, proceed to the next step.

   The Remedy AR System administrator must configure the Password field to appear on the three-way join form when it is required. See Displaying-the-password-field-in-the-detail-view. For information about how to configure an approval process to require a password, see Creating-an-approval-process. 

6. Click Save.
   You can use the same procedure to reject or hold a request by setting the Approval Status to Rejected or Hold. 
   When you return to Approval Central and refresh the search, this request is removed from the table of pending requests.

   Warning

   After you respond to a request, you cannot undo or change your response.