Skip to Content
Information
This version of the product has reached end of support. The documentation is available for your convenience. However, you must be logged in to access it. You will not be able to leave comments.

Troubleshooting Assignment Engine

The Assignment Engine is bundled with AR System server. Therefore, there is no separate procedure to troubleshoot Assignment Engine. The com.bmc.arsys.assignmentEngine-<version number>-SNAPSHOT.jar is located in \BMC Software\ARSystem\deploy folder.

The Assignment Engine files are deployed at the following location:

\BMC Software\ARSystem\assignmentengine\bin

List of Assignment Engine files available after an upgrade:

  • araejversionNumber_buildNumber.jar
  • aej-message-bundle.properties
  • log4j.properties
  • aejstartup.bat

The bin folder is empty if you have performed a fresh installation. These files are present but are not used during an upgrade.

List of Assignment Engine files available after a fresh installation

  • araejversionNumber_buildNumber.jar
  • aej-message-bundle.properties
  • log4j.properties
  • aejstartup.bat

 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

AR System 21.05