Removing BMC Helix SSO integration from AR System and Mid Tier

For the successful removal of the integration with Remedy AR System, ensure that you have created a system backup before integrating with this product.

To remove the integration between Remedy SSO and Remedy AR System server

1. Stop Remedy AR System.
2. Navigate to C:\Program Files\BMC Software\ARSystem\Conf and delete rsso.cfg.

3. Update <AR>/Conf/ar.cfg as follows:

   External-Authentication-RPC-Socket:390695
   Authentication-Chaining-Mode: 1
   Crossref-Blank-Password: T

4. From the <AR>/Conf/ar.cfg delete the row that starts with:

   Server-Plugin-Alias: ARSYS.AREA.RSSO ARSYS.AREA.RSSO
5. Navigate to C:\Program Files\BMC Software\ARSystem\pluginsvr, and delete rsso-area-plugin-all.jar.

6. In ARSystem\pluginsvr\, open pluginsvr_config.xml, and comment out the following rows (in .xml files, comments can be added anywhere in a document. For more information, see the Extensible Markup Language (XML) documentation):

7. (Optional) If you want to use the AREA LDAP plug-in configuration, add the AREA LDAP reference to the pluginsvr_config.xml file for all the AR services.

8. Restart Remedy AR System server.

To remove the integration between Remedy SSO and Remedy Mid Tier

1. Stop Tomcat installed on Mid Tier server.
2. In <Mid_Tier>/WEB-INF/classes/, delete or rename the following files:
   • rsso-agent.properties
   • log4j-rsso-webagent.properties (if any)
   • rsso-log.cfg
3. Open the config.properties file that you have backed up, and update it as follows:

   1. Review the current value of the following parameter:

      arsystem.authenticator=com.bmc.rsso.plugin.authenticator.RSSOAuthenticator

   2. Update the value of the parameter with the value set in the backed up file:

      arsystem.authenticator=com.remedy.arsys.session.DefaultAuthenticator

   3. Delete the following row:

      arsystem.authenticator.sso.enckey=<the value generated from your backup>

4. In <Mid_Tier>/WEB-INF/web.xml, comment out the following rows (in .xml files, comments can be added anywhere in a document. For more information, see the Extensible Markup Language (XML) documentation):

   <filter>
      <filter-name>RSSOFilter</filter-name>
      <filter-class>com.bmc.rsso.agent.RSSOFilter</filter-class>
   </filter>
   <filter-mapping>
      <filter-name>RSSOFilter</filter-name>
      <url-pattern>/*</url-pattern>
   </filter-mapping>
   <listener>
      <listener-class>com.bmc.rsso.agent.RSSOListener</listener-class>
   </listener>
5. Start Tomcat installed on Mid Tier server.
6. In a browser window, log in to AR System to validate access to AR System/Mid Tier.

Troubleshooting

If he 1053 error (The service did not respond to the start or control request in a timely fashion) is displayed, wait for several minutes. The service will start in some time.