Application development overview

Action Request System provides extensive authoring capabilities for applications built for web and Windows environments. Applications developed with Developer Studio are fully customizable and extensible. You can add your own fields, objects, and templates to any application, whether it is created by you, purchased from BMC, or acquired from a third party.

You can create the following types of applications:

  • Deployable applications are designed to be used in multiple server environments. These applications use permissions based on roles defined in the application. When the application is deployed, the administrator maps the roles to groups on the local server. Other features available to deployable applications include the ability to gather statistics about the application and to map the same role to different groups for different application states, such as test or production.
  • Local applications use permissions based on groups defined on the local server. Therefore, these applications are usually used on a single server.

BMC has developed a number of applications, including BMC Helix ITSM: Service Desk, BMC Helix ITSM: Asset Management, BMC Helix ITSM: Change Management, and BMC Service Level Management. These applications are used to track information such as trouble tickets, change requests, asset records, purchase orders, and service level agreements.

This section describes application types and components, describes localization features for the applications, and provides an example of the AR System application. Topics include:

 

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