Configuring the mid tier

Mid Tier translates client requests, interprets responses from the server, handles web service requests, and runs server-side processes that bring AR System functionality to web and wireless clients. By acting as an interpreter, the mid tier allows a browser to become a fully functional AR System client.

Remedy Mid Tier Configuration Tool enables you to configure mid tier property settings. The settings are written to the file config.properties on the Mid Tier server. Settings include:

  • The list of AR System server to access
  • Session time-out interval
  • Directory locations
  • Reporting tool options
  • Logging options
  • Cache policy options
  • Connections for load balancing
  • Flashboards options
  • Home page server options
  • User authentication for web services

The Cultures.xml file

Mid Tier fetches information about locale specific date and time format from the User Preference form. If the information is not available in the User Preference form, Mid Tier fetches the same information from the Cultures.xml file, where you can update the locale specific date and time format. The file is located in the miditer\WEB-INF\ folder.

Where to go from here

The following topics provide detailed information about how to present application data and how to interact with the user by using the Mid Tier:

 

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