BMC Helix Innovation Suite applications benchmarking lab and solution deployment

The deployment architecture of BMC Helix Innovation Suite Application benchmark is illustrated in the following figure:

Hardware specification for servers

The specifications for hardware used in the deployment architecture are shown in the following table:

Server/Machine	Specification	VM Used	Number of nodes in Environment	Server Info
Rancher Master Node	8 CPUs, 32 GB RAM	Yes	1	CentOS Linux 7 (Core)
Rancher Worker Nodes	8 CPUs, 32 GB RAM	Yes	5	CentOS Linux 7 (Core)
Rancher Worker Nodes	12 CPUs, 64 GB RAM	Yes	1	CentOS Linux 7 (Core)
Rancher Worker Nodes	18 CPUs, 34 GB RAM	Yes	5	CentOS Linux 7 (Core)
Postgres DB server	20 CPUs, 32 GB RAM	Yes	1	CentOS Linux 7 (Core) PostgreSQL Configuration
Client computers (for Micro Focus Silk Performer)	4 Core at 2.70 GHz each, 16 GB RAM 16 Core at 2.10 GHz each, 64 GB RAM 20 cores at 2.40 GHz each, 192 GB RAM	Yes	3	OS: Microsoft Windows Server 2012 R2 Enterprise Silk performer version: 21.05
Client computer (end-user timings)	4 Core at 2.11 GHz each, 16 GB RAM	No	1	Model - Dell Latitude E5490 Laptop OS - Microsoft Windows 10, 64-bit

BMC Helix solution stack deployment details

All the hardware are virtualized. The details of the deployed instance are as follows:

BMC Helix Platform (AR System server)

BMC Helix Platform (Action Request System) server is built using the Java technology platform. This means each platform server is hosted on a Java Virtual Machine (JVM). The JVM needs to be tuned specifically to the behavior of the platform server for best performance.

For this benchmark, there are six platform pods, with two user facing platform server, two pods of platform with Admin and FTS role, and other two pods for Smart reporting application. The platform servers are configured in a server group environment.

BMC Helix Mid Tier , Smart IT, DWP and Remedy Single Sign-On (RSSO)

The clustered applications of Mid Tier, Smart IT and DWP consists of two pod replicas each depending on the workload. Each replicas hosts a tomcat instance. The tomcat instances are configured as a cluster for high availability.

Note

Only web applications deployed with the <distributable/> attribute have session replication in a tomcat cluster.
RSSO does not need session replication because all the deployed instances share the same database where the sessions are stored.

BMC Helix Smart Reporting

The Smart Reporting server has two replicas of pod.

PostgreSQL server 12.7 database server

PostgreSQL 12.7 database server hosts the Platform databases, RSSO database, and Smart Reporting database. The lab server machine has 20 cores and 32 GB RAM.

Software Specifications

Tier	Software Version
BMC Helix SSO	BMC Helix SSO - 21.05 JVM version 11.0.11, vendor AdoptOpenJDK. Apache Tomcat version - 9.0.46
BMC Helix Mid Tier	Remedy Mid Tier 21.05.01 JVM version 11.0.12, vendor AdoptOpenJDK. Apache Tomcat version - 8.5.65
BMC Helix AR System server	BMC Helix Platform 21.05.01 JVM version 11.0.12, vendor AdoptOpenJDK
BMC Helix Smart Reporting server	BMC Helix Smart Reporting- 21.05.01 JVM version 11.0.12, vendor AdoptOpenJDK. Apache Tomcat version - 9.0.50
BMC Helix Smart IT	BMC Helix Smart IT - 21.05.01 JVM version 11.0.12, vendor AdoptOpenJDK. Apache Tomcat version - 8.5.65
BMC Helix Digital Workplace	BMC Helix DWP - 21.05.01 JVM version 11.0.12, vendor AdoptOpenJDK. Apache Tomcat version - 9.0.50
Database server	PostgreSQL 12.7 server