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BMC Helix Innovation Suite Applications benchmark summary

The objective of this benchmark is to characterize the performance and scalability aspect of various BMC Helix Innovation Suite Applications under various field conditions. For a realistic simulation, the benchmark workload includes both online and batch workloads. For details about the workload, see Definition-of-performance-benchmark-use-cases.

A supporting environment was built and IT infrastructure was used in this benchmark to depict a typical deployment architecture, such as the high availability requirement of all the applications.

The workload simulations include the following:

  • A mixed workload simulating ITSM, Service Request Management (SRM), Smart Reporting, Smart IT, LiveChat, OpenFire, Digital Workplace Catalog, Business Workflow, ChatOps, ChatBot users along with the CMDB processes running in continuous mode
  • A standalone Remedy Single Sign-On (RSSO) workload

The supporting lab environment includes the following:

  • An F5 load balancer
  • Two pods (HA) each of the RSSO, MidTier, Smart Reporting, Smart IT, DWP, Virtual Chat Plugin, Virtual Chat Server, Openfire, Catalog ITSM plugin applications. 
  • Total six pods (HA) of Platform (AR System servers) configured as an AR Server Group: Two pods of Platform (AR System servers) are user facing servers, two designated as Admin and FTS roles, and two pods of platform (AR System server) are dedicated for Smart Reporting.

Following are the key takeaways of the benchmark results:

  • For the 2100 concurrent users mixed (online and batch) workload benchmark, the average end-user response time per use case are within the SLA of 5 seconds response time.

 

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AR System 21.05