Example
If you have articles with links to other articles, use the following procedures to add links and update your dataload spreadsheets.
A How To article with the articleID Article001 has a link to Article002 in the Question field. The complete text in the RTF field is:
"Electronic mail*, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients
Please refer to "How to Write Emails"<Link to Article002>
Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the same time, in common with instant messaging."
If you want to move the article with the above mentioned text to BMC Remedy AR System using Data Management, the text needs to be converted as:
"Electronic mail*, commonly known as email or e-mail, is a method of exchanging digital messages from an author to one or more recipients
Please refer to ##LINK_ARTICLE##Article002##LINK_END##How to Write Emails##TEXT_END##.
Modern email operates across the Internet or other computer networks. Some early email systems required that the author and the recipient both be online at the same time, in common with instant messaging."
The actual link to Article002 is converted to ##LINK_ARTICLE##Article002##LINK_END##How to Write Emails##TEXT_END## in order for Data Management to understand that this is a link to Article002. Article001 and Article002 are the article IDs from the earlier system. You do not need to know the new article IDs to add the link.
Similarly, if you have the articles in HTML format and the link is in the following format:
<a href="article123">Email Writing!</a>
the link should be converted to:
##LINK_ARTICLE##article123##LINK_END## Email Writing!##TEXT_END##.
