Overview of asset profiles in Smart IT

Overview

This section displays the name of the asset, the asset type and subtype, and the name of the associated company.

You can perform the following actions:

• Edit the asset name, status, and company.
• Share the asset profile.
• Follow the asset to see important updates such as items related and unrelated to the asset, and changes to the status, owner, and location.
• Add or edit the associated image.
• Put the asset into Inventory (only applicable to some asset types).

Note: The Type and Subtype fields are read-only, and cannot be edited from the asset profile. To use a different type and subtype, you must create a new asset.

Details (varies depending on asset type)

This section provides more details about the asset, including the ID, description, manufacturer, installation or availability date, financials, and so on.

The information in this section depends upon the type of asset.

Activity

This list contains activities related to the asset, including includes tickets created for the asset, updates to asset information, and updates to asset ownership.

Crowdsourced assetsinclude a link to BMC Digital Workplace, where you can access the full activity thread. Activity notes that you add in Smart IT for crowdsourced assets do not flow to the corresponding asset in BMC Digital Workplace. Also, for crowdsourced assets not associated with an item in BMC Atrium Configuration Management Database (BMC Atrium CMDB), the Activity feed is read-only. For additional information, see the Crowdsourced information section in this table.

The most recent activities are at the top of the list, and a filter is available to help you manage the information in the list. (For crowdsourced assets not associated with an item in BMC Atrium CMDB, this filter is unavailable.)

Primary contact

When editing the asset profile, you can now specify the role of the primary contact of the asset, and then enter the person’s name. The primary contact can have one of the role specified in the Role list such as Managed by, Used by, Owned by, and so on. Irrespective of the role specified in Smart IT, in BMC Remedy ITSM, the person related with the asset is indicated as the primary contact of the asset.

Note that the roles specified in the People tab of the asset are secondary in nature, and are specified for further reference.

This section also provides information about the asset location. In the Asset Site - Region > Asset Site - Site Group > Asset Site fields you can specify the asset location. These are dependent and out-of-the-box fields. Based on the company you have specified, options under these site location fields are displayed.

Related Items,

Assets,

Contracts,

Outages tabs

These areas display information about the following items:

• Active tickets related to this asset (for example, work orders and incidents). From Related Items, you can create a ticket that is related to the asset.
• Assets related to this asset. From Assets, you can relate another asset to the current asset. You can also open the Graphical CI Explorer or List CI Explorer.
• Any outages that affect this asset. From Outages, you can add an outage.
• (Where applicable) Software warranty contracts.

Notes:

• Click or tap an item on a tab to open a detailed record for that item. For example, if you click an outage preview in the Outages tab, you see a detailed view of the outage.
• Most tabs also have a link from which you can add a related item to the tab. For example, on the Related Items tab in the universal client, if you click Related Item, you can add other records to the profile.

People tab

This tab tracks the relationships between an asset and specific people, organizations, departments, and support groups. You can also relate the asset to a person, company, organization, department, or support group directly from the People tab.