Minor changes are by default collapsed in the page history.
No changes
The page does not exist yet.
Failed to load changes
Version by on
Leave Collaboration
Are you sure you want to leave the realtime collaboration and continue editing alone? The changes you save while editing alone will lead to merge conflicts with the changes auto-saved by the realtime editing session.
KCS knowledge article assessment
The Knowledge-Centered Service (KCS) framework emphasizes the importance of creating and maintaining a rich knowledge base. KCS Coaches must ensure that their teams understand KCS guidelines and best practices to create high-quality content. To check articles for correctness and completeness, you must assess them. Article assessment helps you to determine the quality of the article and the performance of the article's author.
As a KCS Coach, before assessing articles, you must verify that the default question set satisfies the article quality standards of your company, and if not, create a custom question set. After you create custom question sets, you can assess articles written by your team members.
