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Creating and managing change requests
This section describes how users in your organization can use Smart IT to create change requests and manage them throughout their lifecycle. Remedy with Smart IT is integrated with BMC Change Management to provide a planning, scheduling, implementing, change-tracking interface that is simple to learn and use, mobile, and collaborative.
Read the following topics to learn more about change requests:
Warning
Notes
Access to Change Management functionality in Smart IT depends upon the level of permissions.
With Infrastructure Change User permission, while editing a Change request, which is in Pending status, you cannot edit the Status field. You can use the Resume action button to take out the Pending status for the requester.
