This section provides information about accessing Remedy with Smart IT and includes an overview of key concepts to help you to navigate the Smart IT interface.
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- Access Smart IT from the mobile application and the universal client
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- Understand the differences between UC and mobile clients
- Know the key features supported for UC and mobile clients
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- Sync the Smart IT app with your Apple Watch
- Enable or disable the Smart IT Glance
- Enable or disable Smart IT Apple Watch notification
- Uninstall the Smart IT Apple Watch app from your Apple Watch
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- Understand the Activity feed and the information displayed in it
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- Understand the Updates feed and the types of updates displayed in it
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- Learn about people profiles
- Know the differences between customer and service desk agent profiles
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- Learn about the date formats supported in Smart IT
- Configure the date and time display format
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