System requirements for Smart IT
Before you install the product, make sure that your environment meets the hardware and software requirements, as described inBMC Remedy ITSM Suite compatibility matrix. To understand the different architecture layers, the basic deployment model, and alternative deployment options available in Remedy, see Remedy On-Premises solution architecture.
The table lists the BMC Digital Workplace, Remedy with Smart IT and BMC Remedy ITSM supported combinations for version 20.02:
BMC Digital Workplace | Remedy with Smart IT | BMC Remedy ITSM | Supported |
|---|---|---|---|
18.05-20.02 | 20.02 | 20.02 | Y |
19.11 | 19.11 | Y | |
19.08 | 19.08 | Y | |
19.02 | 19.02 | Y | |
18.08 | 18.08 | Y | |
18.05 | 18.05 | Y | |
18.02/2.0.x | 18.05 | N | |
18.02/2.0.x | 9.1.04 | Y | |
18.05 | 18.02/2.0.x | 9.1.03- 9.0.x | Y |
18.05 | 1.6.0x | 9.1.03- 9.1.00 | Y |
18.02 | 18.05 | 18.05 | N |
18.02 | 18.05 | 9.1.x-9.0.x | N |
18.02 | 18.02/2.0.x | 18.05 | N |
18.02 | 18.02/2.0.x Note: BMC Digital Workplace Advanced 18.02 supports Smart IT 18.05. BMC Digital Workplace Basic supports both Smart IT 2.0 and Smart IT 18.05. | 9.1.04 - 9.0.x | Y |
Optional | Upgrade from 1.6 to 18.02 | AR 18.05 CMDB 18.05 ITSM 9.1SP4 | Y |
This table lists the supported BMC Remedy ITSM versions for each Smart IT version.
Smart IT version | BMC Remedy ITSM version |
|---|---|
20.02 | 20.02 |
19.11 | 19.11 |
19.08 | 19.08 |
19.02 | 19.02 |
18.08 | 18.05 (latest patch) through 18.08 |
18.05 | 18.05 (all service packs) |
2.0 | 9.1 (all service packs) |
1.6 | 8.1 (all service packs) through 9.1.04 |
1.5.01 | 8.0 (all service packs) through 9.1.04 |
1.5 | 8.0 (all service packs) through 9.1.04 |
1.4 | 7.6.04 Service pack 2 through 9.1.04 |
1.3.01 | 7.6.04 Service pack 2 through 9.1.04 |
1.3 | 7.6.04 Service pack 2 through 9.0 (all service packs) |
1.2 | 7.6.04 Service pack 2 through 9.0 (all service packs) |
1.1 | 7.6.04 Service pack 2 through 9.0 |
1.0.01 | 7.6.04 Service pack 2 through 9.0 |
1.0 | 7.6.04 Service pack 2 through 9.0 |
For complete compatibility information, see the BMC Product Compatibility page.