Smart IT mobile client benchmark test cases

This topic describes the Remedy with Smart IT mobile client use cases that were run during the tests:

Update incident

This use case ran the Update incident transaction.

Table

Phase name	Transaction step	Repeat?	Timed?
Initialization	Configure load-generator settings.	No	No
Transaction	As a support user, log on to the home page with the username 05600-Test.	No	No
Transaction	Tap Console link.	Yes	Yes
Transaction	Filter tickets by incidents.	Yes	Yes
Transaction	Select an incident entry.	Yes	Yes
Transaction	Add note under the Activity tab.	Yes	Yes
Transaction	Change status from Pending to In Progress.	Yes	No
Transaction	Tap Edit button to change priority, and tap Save.	Yes	No
Transaction	Enter required data and resolve incident.	Yes	Yes
Transaction	Log off.	No	No
End	Close any open files.	No	No

This use case ran the Update work order transaction.

Table

Phase name	Transaction step	Repeat?	Timed?
Initialization	Configure load-generator settings.	No	No
Transaction	As a support user, log on to the home page with the username 05600-Test.	No	No
Transaction	Tap Console link.	Yes	Yes
Transaction	Filter tickets by work order.	Yes	Yes
Transaction	Select a work order entry.	Yes	Yes
Transaction	Add note under Activity tab.	Yes	Yes
Transaction	Change status from Pending to In Progress.	Yes	No
Transaction	Tap Edit button to change priority, and tap Save.	Yes	No
Transaction	Enter required data and resolve work order.	Yes	Yes
Transaction	Log off.	No	No
End	Close any open files.	No	No

This use case ran the Update task and incident transaction.

Table

Phase name	Transaction step	Repeat?	Timed?
Initialization	Configure load-generator settings.	No	No
Transaction	As a support user, log on to the home page with the username 05600-Test.	No	No
Transaction	Tap Console link.	Yes	Yes
Transaction	Filter tickets by tasks.	Yes	Yes
Transaction	Select a task entry.	Yes	Yes
Transaction	Add note under Activity tab.	Yes	Yes
Transaction	Change status from Pending to Work In Progress.	Yes	Yes
Transaction	Change status form Work in Progress to Closed.	Yes	Yes
Transaction	Tap to the related ticket.	Yes	Yes
Transaction	Change status from Pending to In Progress.	Yes	Yes
Transaction	Change status from In Progress to Resolved.	Yes	Yes
Transaction	Log off.	No	No
End	Close any open files.	No	No

This use case ran the Create incident transaction.

Table

Phase name	Transaction step	Repeat?	Timed?
Initialization	Configure load-generator settings.	No	No
Transaction	As a support user, log on to the home page with the username 05600-Test.	No	No
Transaction	Click Smart Recorder link.	Yes	Yes
Transaction	Type @036 to trigger auto-searching.	Yes	Yes
Transaction	Select a customer from the results list.	Yes	Yes
Transaction	Type a problem summary such as Microsoft Office not responding.	Yes	Yes
Transaction	Tap Create. Choose Create Incident.	Yes	Yes
Transaction	Type summary.	Yes	No
Transaction	Tap Save.	Yes	Yes
Transaction	Log off.	No	No
End	Close any open files.	No	No

This use case ran the Global search for asset and knowledge articles transaction.

Table

Phase name	Transaction step	Repeat?	Timed?
Initialization	Configure load-generator settings.	No	No
Transaction	As a support user, log on to the home page with the username 05600-Test.	No	No
Transaction	Tap Search to open search box. Type search text such as laptop, and tap Search on keyboard.	Yes	Yes
Transaction	Select an asset.	Yes	Yes
Transaction	Add note under Activity tab.	Yes	Yes
Transaction	Type search text such as phone, and tap Search on keyboard.	Yes	Yes
Transaction	Select a knowledge article.	Yes	Yes
Transaction	Add note under Activity Notes for knowledge article.	Yes	Yes
Transaction	Log off.	No	No
End	Close any open files.	No	No

This use case ran the Approve change transaction.

Table

Phase name	Transaction step	Repeat?	Timed?
Initialization	Configure load-generator settings.	No	No
Transaction	As a support user, log on to the home page with the username 05820-Test.	No	No
Transaction	Choose Console > Ticket Console.	Yes	Yes
Transaction	Filter by approval status Changes Awaiting Approval, and created date of May 1, 2015.	Yes	Yes
Transaction	In the Your review of this change request is required box, click Take Action.	Yes	Yes
Transaction	The Approve is automatically selected. Write some text for approval. Click Submit.	Yes	Yes
Transaction	Log off.	No	No
End	Close any open files.	No	No

This use case ran the Update change transaction.

Table

Phase name	Transaction step	Repeat?	Timed?
Initialization	Configure load-generator settings.	No	No
Transaction	As a support user, log on to the home page with the username 05600-Test.	Yes	Yes
Transaction	As another support user, log on to the home page with the username 05590-Test, on a browser other than 05600-Test.	Yes	Yes
Transaction	Choose Console > Ticket Console.	Yes	Yes
Transaction	Filter by Change Type and All Open.	Yes	Yes
Transaction	Click on any Change entry.	Yes	Yes
Transaction	Change Status to next process and add a status note. Save.	Yes	Yes
Transaction	Log off.	No	No
End	Close any open files.	No	No

This use case ran the View and Update Asset transaction.

Table

Phase name	Transaction step	Repeat?	Timed?
Initialization	Configure load-generator settings.	No	No
Transaction	As a support user, log on to the home page, with the username 05601-Test.	Yes	Yes
Transaction	Open the Asset Console.	Yes	Yes
Transaction	Filter assets by Asset Type - Computer System and Managed By - Me.	Yes	Yes
Transaction	Select an asset from the list.	Yes	Yes
Transaction	Edit the System Type of the selected asset.	Yes	No
Transaction	Click Save.	Yes	Yes
Transaction	Log off.	No	No
End	Close any open files.	No	No