BMC Remedy ITSM benchmark use cases

This topic describes the BMC Remedy ITSM use cases that were run during the tests:

Create incident from web service

This use case ran the Create incident from a web service transaction.

Table

Phase name	Transaction step	Repeat?	Timed?
Initialization	Configure load-generator settings.	No	No
Transaction	Not tested by using the UI; a script sends SOAP requests to the mid tier.	Yes	Yes
End	Close any open files.	No	No

This use case ran the Inbound email update incident transaction.

Table

Phase name	Transaction step	Repeat?	Timed?
Initialization	Configure load-generator settings.	No	No
Transaction	Not tested by using the UI; a script sends an email to the Exchange Server with the incident ID in the subject line. The message body can contain any text up to 2,000 characters. Senders are five unique email addresses.	Yes	Yes
End	Close any open files.	No	No