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Smart IT benchmark summary

A series of mixed workload tests (online plus batch) were conducted to determine the performance and scalability of Platform with Smart IT. The following product versions were used in the tests:

  • Helix Platform with Smart IT 20.02
  • BMC Helix Digital Workplace 20.02
  • BMC Helix IT Service Management Suite 20.02

The Micro Focus Silk Performer product was used as the load driver to simulate concurrent online users. Each concurrent user submitted transactions based on industry-standard transaction rates for each business process. A multi threaded Java application (developed internally by BMC) generated the BMC Atrium CMDB configuration items (CIs).

Related topics

Smart-IT-test-methodology

Smart-IT-test-environment

Smart-IT-test-results

A concurrent user is a user who executes a specified number of business transactions per hour. See the tables in Smart-IT-test-methodology for a description of the test use cases, including the number of transactions per hour tested for a concurrent user.

The performance benchmark simulates real-world user behavior for users of BMC Helix Smart IT, BMC Helix Digital Workplace, and the BMC Helix IT Service Management (ITSM) Suite. This test simulated a medium customer model of up to 2100 concurrent users per BMC Remedy Action Request (AR) System. Roughly 80% of the users executed Smart IT and BMC Digital Workplace transactions, while the remaining 20% executed legacy BMC Helix ITSM transactions.

Overall response times are shown in the following graphic.

  image2020-10-1_13-50-50.png

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Remedy with Smart IT 20.02