PDFs and videos
Videos
Videos are available in the following areas:
Getting started videos
The following topics in the Getting-started section contain videos that supplement or replace the text-based documentation:
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Learning about Incident ManagementLearning about Knowledge ManagementSmart Recorder overview
Using videos
The following topics in the Using Smart IT sections contain videos that supplement or replace the text-based documentation:
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Chatting with other agents to resolve a ticket using OpenfireHandling tickets dynamically with Smart RecorderHow the Smart Recorder search worksLearning about Change ManagementOverview of knowledge articlesOverview of ticket creation
Administration videos
The following topics in the Administering section contain videos that supplement or replace the text-based documentation:
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