Performing the Smart IT installation

Before you begin

Complete the steps in Preparing-for-installation-of-Smart-IT.

• Ensure that you have:

1. 
   

   1. Upgraded to BMC AR and CMDB 20.02

   2. Upgraded to BMC Remedy IT Service Management 18.05

   3. Applied 20.02 deployment package of ITSM, SRM and SLM

• If using an Oracle database for your installation, verify that USERS and TEMP tablespaces exist. If not, you must create these tablespaces. The installer creates the user schemas that reference these two tablespaces as the default.

• To run SmartIT server on UNIX machine, set the DISPLAY environment variable to empty string. You can set it from the terminal by using the following command:

  export DISPLAY=

  You may receive the following error if you set any value after the = sign in the above variable:

  NoClassDefFoundError: Could not initialize class sun.awt.X11GraphicsEnvironment
  OR
  Could not initialize class sun.awt.X11GraphicsEnvironment

Consider the following before you proceed with the installation:

• If your BMC Remedy IT Service Management (BMC Remedy ITSM) environment is non-Unicode, do not import the BMC Remedy Service Request Management definition files using the installer. Instead, import the definition files manually after installing Smart IT and the BMC Remedy ITSM patches.
• To protect data, use HTTPS to communicate to the Remedy with Smart IT (Smart IT) server. You can do so either through a load balancer or reverse proxy,or by enabling HTTPS on the Smart IT server.

To perform the installation

To troubleshoot the installation

The Smart IT installer and the Smart IT server produce several logs that you can use for troubleshooting. To view the log files, you can use the MaintenanceTool in the SmartIT_HOME directory. For more information about the log files, see Working-with-logs. For information about troubleshooting, see Troubleshooting installation.

Where to go from here

Configuring after installation of Smart IT