Use cases

Consult the following use cases for information about how to achieve value with Remedy with Smart IT:

Use case

Business value

Products used

Improves services management experience and eliminates the need for human intervention in repetitive tasks by using artificial intelligence and machine learning engine from industry-leading vendors. 

The key capabilities of BMC Helix Cognitive Automation for automating service management are:

  • Automatically categorizing tickets
  • Automatically responding to inbound emails
  • Automatically analyzing risk level for change requests and root cause for problem investigations
  • Remedy IT Service Management suite
  • BMC Helix Cognitive Automation
  • Remedy with Smart IT
  • IBM Watson Assistant

Enables support agents to chat with self-service users to resolve issues, and create incidents and work orders directly from the chat. 

  • Remedy with Smart IT
  • BMC Live Chat

 

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