Best practices for Remedy with Smart IT

We recommend that you review best practices for the Remedy with Smart IT product prior to implementing a product or a feature.

Category	References
Getting started	Learning about Incident Management
Planning	Adding indexes for improving asset search Security configuration options
Installing	Creating the database Installing Smart IT on a single server Performing the Smart IT installation
Configuring after installation	Configuring security options for Smart IT Configuring Tomcat server Installing Chat on a remote server
Upgrading	Performing the Smart IT upgrade Preparing for upgrade
Using	Managing change request collisions in Smart IT Overview of ticket creation
Administering	Adding dynamic menu fields to Smart IT views Centralized configuration Configuring Smart IT on-screen fields Copy of Setting configuration parameters for Smart IT Creating categories Process of adding custom fields to your views using Smart IT Setting configuration parameters for Smart IT Setting up custom knowledge management templates with Smart IT
Troubleshooting	Troubleshooting Global search Working with logs

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