Disabling modules in Smart IT
You can disable or enable modules in Smart IT based on your organization's requirement. For example, you can disable Service Request Management if your organization does not use it.
The following video explains the procedure to disable a module in Smart IT:
Known Error is a sub-set of Problem Investigation. In order to disable Known Error, you must disable Problem Investigation. You can disable or enable the following modules in Smart IT:
- Service Request
- Work Order
- Change Request
- Problem Investigation
- Known Error
- Release Request
You cannot disable the following modules:
- Incident
- Assets
- Knowledge
You cannot disable or enable the following modules as these are not individual entities:
- Task
- Activity
- Broadcasts
You can disable modules for a specific tenant instance, or for the default tenant if multitenancy is not enabled. You can re-enable a module if you choose to begin using it at another time. Disabling an application in Smart IT does not affect the application in BMC Remedy IT Service Management (BMC Remedy ITSM).
To disable a specific module
- Log in to the BMC Remedy Mid Tier as an administrator.
- To open the Centralized configuration form, select Remedy Management Console > AR System Server Group Console > Server Group Configuration.
- Search for the disabledSmartITApplications property record.
- Edit the Property Value field by entering one or more comma-separated values, as shown in the following illustration.
For example, to exclude Work Order Management and Problem Management, enter workorder,problem in the Property Value field.
To disable all configurable applications modules, enter request,workorder,change,problem,knownerror,release in the Property Value field. - Save the record.
- Clear the Smart IT cache.
To enable all modules
- Log in to the BMC Remedy Mid Tier as an administrator.
- To open the Centralized configuration form, select Remedy Management Console > AR System Server Group Console > Server Group Configuration.
- Search for the disabledSmartITApplications property record.
- Set the value of the Property Value field to none.
- Save the record.
- Clear the Smart IT cache.
To clear the Smart IT cache
From the Smart IT installation directory/tenant-config directory on each of the Smart IT servers in the cluster, issue the following command:
../java -jar ../tenant-config-<version>-jar-with-dependencies.jar -server server/smartit -username username -password password -tenantName tenant_ID clearSmartITDisabledApplicationsCache
The following table describes the parameters for the command:
Parameter | Description |
|---|---|
server | The fully qualified domain name of the Smart IT server; for example, http://server1.ourdomain.com:80 |
username | The BMC Remedy Action Request System (BMC Remedy AR System) administrator username |
password | The BMC Remedy AR System administrator password |
tenant_ID | The tenant ID; for example, 000000000000001 (the default), 000000000000002, and so on. In a single tenant environment, use 000000000000001. |
Example
/opt/bmc/jre8/jdk1.8.0_45/jre/bin/java -jar /opt/bmc/SmartIT/Smart_IT/tenant-config/tenant-config-3.2.00.000-jar-with-dependencies.jar -server http://123.456.789.000/smartit -username admin01 -password pwadmin01 -tenantName 000000000000001 clearSmartITDisabledApplicationsCache
Users must log in again to see the changes in Smart IT.