Smart IT screens, panels, and fields

This topic provides reference information to support tailoring fields and screens in Smart IT.

Incident ticket screens

Screen	Panel	Fields and widgets
Incident View	Header	Header
	Customer / Contact	Customer Name, Customer Contact, Customer Site, Contact Name, Contact Information, Additional Contact
	Record Details	Affected Service, Affected Asset, Record Summary, Categorization
	Assignments	Assignee Name, Assignee Group, Assigned By
	Additional Info	AdditionalData1, AdditionalData2, AdditionalData3
Create Incident View	Customer Card	Customer Name, Customer Company, Template, Contact Name, Additional Contact
	Record Details	Record Summary, Record Description, Priority, Status
	Affected Areas/ Categories	Affected Service, Affected Asset, Category, Resolution Category
	Assignment	Assignee Details, Support Group, Additional Assignee, Additional Support Group
	Additional Info	AdditionalData1, AdditionalData2, AdditionalData3, AdditionalData4

Note

By default, Company is a system-required read-only field in these screens. You can make the field editable by clearing the Read-only check box when you update the field property in the Screen Configuration section. For more information, see Configuring-Smart-IT-on-screen-fields.

Change request screens

Screen	Panel	Fields and widgets
Change View	Requested For	Requested For, Contact, Additional Info
	Record Details	Affected Service, Change Reason, Record Summary, Change Location, Categorization
	Impacted Areas
	Assignment	Change Coordinator, Change Manager, Additional Section
	Dates Step	Scheduled Dates, Actual Dates, Target Dates
	Risks Steps
	Additional Info	AdditionalData1, AdditionalData2, AdditionalData3
Create Change View	Basic Step	Record Summary, Priority, Requested For, Affected Service, Change Class, Change Location, Categorization, Change Coordinator, Support Group, Change Manager, Manager Support Group, Impacted Areas
	Dates Step	Scheduled Dates, Actual Dates, Target Dates
	Risks Step
	Additional Info	AdditionalData1, AdditionalData2, AdditionalData3, AdditionalData4

Work Order screens

Screen	Panel	Fields widgets
Work Order View	Header	Header
	Customer/Contact	Customer Name, Customer Contact, Customer Site, Contact Name, Contact Information, Contact Site
	Record Details	Affected Service, Additional Affected Service, Record Summary, Location, Categorization
	Assignment	Assignee Details, Request Manager, Additional Assignee
	Dates Step	Scheduled Dates, Actual Dates, Additional Section
	Additional Info	AdditionalData1, AdditionalData2, AdditionalData3
Create Work Order View	Customer Card	Customer Name, Customer Company, Template, Contact Name, Additional Contact
	Record Details	Record Summary, Priority, Status
	Dates Steps	Scheduled Dates, Actual Dates, Location, Category
	Assignment	Assignee Details, Support Group, Request Manager, Manager Support Group
	Additional Info	AdditionalData1, AdditionalData2, AdditionalData3, AdditionalData4

Note

By default, Company is a system-required read-only field in these screens. You can make the field editable by de-selecting the Read-only check box while updating the field property in the Screen Configuration section. For more information, see Configuring-Smart-IT-on-screen-fields.

Task ticket screens

Screen	Panel	Fields and widgets
Task View	Header	Header
	Record Details	Record Summary, Categorization
	Assignment	Assignee Group, Additional Section
	Dates Step	Scheduled Dates, Actual Dates, Additional Section
	Additional Info	AdditionalData1, AdditionalData2, AdditionalData3
Create Task View	Template Section	Record Summary, Description, Priority
	Record Details	Scheduled Dates, Actual Dates, Category, Additional Category, [Change] Task Phase Note: The [Change] Task Phase section under Record Details is available irrespective of the task phase management being enabled or disabled under the change rules in Mid-Tier. If task phase management is enabled, you should not remove the fields from the [Change] Task Phase section, otherwise, the tasks under change management will not work properly in Smart IT.
	Dates Step	Scheduled Dates, Actual Dates, Category, Additional Category
	Assignment	Assignee Details, Support Group, Additional Assignee, Additional Support Group
	Additional Info	AdditionalData1, AdditionalData2, AdditionalData3, AdditionalData4

Limitation

If you set Hebrew as your browser's language, the View screenshots in the Screen Configuration page, appear as mirrored English instead of being translated in Hebrew. For more information, see Configuring-Smart-IT-on-screen-fields.