Dynamic expressions for configuration
Operators
Operator | Definition | Example |
|---|---|---|
&& | logical AND | $status == 'In Progress' && $priority == 'High'
|
|| | logical OR | $customerVIPFlag || $serviceType == "User Service Request"
|
== | equal to | $firstName == "Allen" || $bmcInt == 10
|
!= | Not equal to | $status != 'New' |
! | Not | !($status == "Draft") |
> | greater than | $bmcInt > 6 |
> = | greater than or equal to | $bmcInt >= 6 |
< | lesser than | $bmcInt < 6 |
< = | lesser than or equal to | $bmcInt <= 6 |
+ | context specific either addition of numerals or concatenation of strings | $bmcInt + 10 $staus + " " + $priority |
( expression ) ? consequent value expression : alternate value expression | conditional expression** | ( $status == 'Assigned') ? "Hello" : "World"
In Smart IT Universal client, single and multiple conditional operators are supported. For Example :
However, in Smart IT mobile apps, multiple conditional operators are not supported. Only single conditional operators are supported in Smart IT mobile apps. |
() | grouping | |
LIKE | container check | "AB" LIKE "ABCD" Note: Wildcard characters like %, ?, * etc. are not supported. |
*, /, %, - | Mathematical operations |
Keywords
Keywords | Description | Value |
|---|---|---|
$NULL$ |
| A null value (no value). |
$NOW$ | This keyword replaces $TIMESTAMP$ | UNIX epoch time |
$HOMEURL$ | This keyword returns the base URL of the current page | String |
$MIDTIERURL$ | This keyword returns the URL for midtier | String |
$USER$ | This keyword returns login id of the current user Example: | String |
Functions
Functions | Description | Return value |
|---|---|---|
INGROUP | This function checks if user belongs to a support group. It takes strings as input. Example: Make field readonly if Incident Master (group id: 20004) CustomField1 - readonly - Meet a condition - INGROUP(20004)
| boolean |
HASROLE | This function checks if user has a role. It takes strings as input. Example: Hide a field if user is not Incident Submitter (role id: -20042) CustomField1 - hide - Meet a condition - !HASROLE(-20042)
| boolean |
REPLACE | This function returns the value that results from replacing any occurrences of the second parameter found in the first parameter with the contents of the third parameter. For example: REPLACE ($submitter, 'Bob', 'Robert'). | string |
DATEADD | This function adds a specified number of days, weeks, months, or years to the date and returns the new date. You can specifiy datepart using one of the following quoted values:
The date value that can be added is the date parameter. For example, to add 10 weeks to the 05/20/02 date, enter: DATEADD(string, integer, string) e.g. DATEADD('w', 10, '05/20/08'), DATEADD('M', 1, '1504716711965')
| date |
DATEDIFF | Depending on the value of datepart, this function returns the difference between the start date and the end date. You can specify datepart using one of the following quoted values:
For example: DATEDIFF('d', $date1, $date2) | int |
NOOP | Do nothing (in Universal client), sets blank value (in mobile apps) Example: (Universal client) When Status is Assigned, set the value of Zip/ Postal Code field to 560010, else do nothing (Mobile apps) When Status value is Assigned, set the value of Zip/ Postal Code to 560010. If Status value is not Assigned, set the value of Zip/ Postal Code as blank.
| void (UC) blank (mobile apps) |
SELECTIONINDEX | Select index value of menu field. Example: SELECTIONINDEX($workOrderType) returns 1000.
| Index value of the Enum Field |
SELECTIONLABEL | Select label value of menu field. Example: SELECTIONLABEL($workOrderType) returns Proyecto for Spanish locale and Project for English locale.
| Alias values of Enum Field which is localized |
ISREQUIRED | The condition is triggered based on the value of the required property of a field. Example: ISREQUIRED($status). | |
ISREADONLY | The condition is triggered based on the value of the read-only property of a field. Example: ISREADONLY($status). | |
ISHIDDEN | The condition is triggered based on the value of the visibility property of a field. Example: ISHIDDEN($status). | |
ONCHANGE | The condition is triggered when the field value is changed. Example: ONCHANGE($status). Note: This function is supported in Provider Action configuration only. |
Other available operands
You can specify ticket object items for both default and custom fields. Examples include: $status, $isCustomVIP, $desc
You can specify constant values. Examples includes strings like 'ABC' ,Boolean true or false, Numbers, '' or NULL.
Incident screen details
Widget name | Widget member name | Accelerator name |
|---|---|---|
assignee | Assignee | assignee |
Assignee Login ID | assigneeLoginId | |
assigneeSupportGroups | Assigned Group | supportGroups |
Assigned Group ID | assignedGroup | |
Customer | First Name | firstName |
Last Name | lastName | |
VIP | customerVIPFlag | |
Customer Login ID | customerLoginId | |
Person ID | customerPersonId | |
contact | Direct Contact First Name | contactFirstName |
Direct Contact Last Name | contactLastName | |
Direct Contact Organization | contactOrganization | |
Direct Contact Login ID | contactLoginId | |
Direct Contact Company | contactCompany | |
causalCI | HPD_CI | causalCI |
HPD_CI_ReconID | CI_reconid | |
customerPhone | Phone Number | phoneNumber |
contactPhone | Direct Contact Phone Number | contactPhoneNumber |
contactEmail | Direct Contact Internet E-mail | contactEmail |
customerEmail | Internet E-mail | internetEmail |
desc | Detailed Decription | desc |
incidentTemplate | HPD Template ID | templateId |
impactedService | ServiceCI | impactedService |
ServiceCI_ReconID | serviceCIReconId | |
locationCompany | Company | locationCompany |
operational | Categorization Tier 1 | operationCategoryTier1 |
Categorization Tier 2 | operationCategoryTier2 | |
Categorization Tier 3 | operationCategoryTier3 | |
organization | Organization | organization |
priority | Priority | priority |
Impact | impact | |
Urgency | urgency | |
product | Product Categorization Tier 1 | productCategoryTier1 |
Product Categorization Tier 2 | productCategoryTier2 | |
Product Categorization Tier 3 | productCategoryTier3 | |
Product Name | productName | |
Product Model/Version | productModelVersion | |
resolution | Resolution Category | resOperationCategoryTier1 |
Resolution Category Tier 2 | resOperationCategoryTier2 | |
Resolution Category Tier 3 | resOperationCategoryTier3 | |
resolutionProduct | Closure Product Category Tier1 | resProductCategoryTier1 |
Closure Product Category Tier2 | resProductCategoryTier2 | |
Closure Product Category Tier3 | resProductCategoryTier3 | |
Closure Product Name | resProductName | |
Closure Product Model/Version | resProductModelVersion | |
status | Status | status |
Status_Reason | statusReason | |
Resolution | resolution | |
serviceType | Service Type | serviceType |
site | Site | site |
Region | region | |
Site Group | siteGroup |
Default field name | Accelerator name |
|---|---|
Contact Company | company |
Description | summary |
Incident Number | id |
Change screen details
Widget name | Widget member name | Accelerator name |
|---|---|---|
actualDates | Actual Start Date | actualStartDate |
Actual End Date | actualEndDate | |
changeLocation | Site | siteName |
Site Group | siteGroup | |
Region | siteRegion | |
changeCoordinator | ASCHG | assigneeName |
ASLOGID | assigneeLoginId | |
changeCoordinatorSupportGroups | ASGRP | assigneeGroup |
ASGRPID | assigneeGroupId | |
changeManager | CAB Manager ( Change Co-ord ) | managerName |
CAB Manager Login | managerLoginId | |
Company3 | managerCompany | |
changeManagerSupportGroups | Support Group Name | managerGroup |
Support Group ID | managerGroupId | |
changeRiskBadge | Risk Level | riskLevel |
changeRisk | Risk Level | riskLevel |
customerPhone | Customer Phone Number | customerPhone |
customerEmail | Customer Internet E-mail | customerEmail |
changeClass | Change Timing | timing |
Timing_Reason | timingReason | |
desc | Detailed Description | desc |
impactedAreas | Company | requestedByCompany |
Site | siteName | |
Region | siteRegion | |
Site Group | siteGroup | |
Organization | contactOrganization | |
Department | contactDepartment | |
impactedService | ServiceCI | impactedService |
operational | Categorization Tier 1 | operationCategoryTier1 |
Categorization Tier 2 | operationCategoryTier2 | |
Categorization Tier 3 | operationCategoryTier3 | |
priority | Priority | priority |
Impact | impact | |
Urgency | urgency | |
product | Product Cat Tier 1 | productCategoryTier1 |
Product Cat Tier 2 | productCategoryTier2 | |
Product Cat Tier 3 | productCategoryTier3 | |
Product Name (2) | productName | |
Product Model/Version (2) | productModelVersion | |
requestedFor | Customer First Name | customerFirstName |
Customer Last Name | customerLastName | |
Customer Department | customerDepartment | |
scheduledDates | Scheduled Start Date | scheduledStartDate |
Scheduled End Date | scheduledEndDate | |
status | Change Request Prev Status | previousStatus |
Status Reason | statusReason | |
targetDate | Change Target Date | targetDate |
Field name | Accelerator name |
|---|---|
Description | summary |
Infrastructure Change ID | displayId |
Reason For Change | changeReason |
Reason For Change | changeReason |
Work Order screen details
Widget name | Widget member name | Additional information |
|---|---|---|
assigneeName | assigneeName | |
assigneeLoginId | ||
assigneeSupportGroups | assigneeGroup | |
assigneeGroupId | ||
assigneeCompany | ||
assigneeOrg | ||
actualDates | actualStartDate | |
customer | customerFirstName | |
customerLastName | ||
customerVIPFlag | ||
customerLoginId | ||
customerPersonId | ||
customerCompany | ||
customerPhone | customerPhone | |
customerEmail | customerInternetEmail | |
contact | contactFirstName | |
contactLastName | ||
contactOrg | ||
contactLoginId | ||
contactCompany | ||
contactPhone | contactPhone | |
contactEmail | contactInternetEmail | |
desc | desc | |
impactedService | impactedService | |
serviceCIReconId | ||
organization | customerOrg | |
operational | operationCategoryTier1 | Operational Category |
operationCategoryTier2 | ||
operationCategoryTier3 | ||
product | productCategoryTier1 | Product Category |
productCategoryTier2 | ||
productCategoryTier3 | ||
priority | priority | |
requestManager | managerName | |
managerLoginId | ||
requestManagerSupportGroups | managerGroup | |
managerGroupId | ||
managerCompany | ||
managerOrg | ||
scheduledDates | scheduledStartDate | |
scheduledEndDate | ||
status | status | |
statusReason | ||
site | locationRegion | Customer Site |
locationSiteGroup | ||
locationSite | ||
workorderTemplate | templateId | |
templateName | ||
id | ||
workOrderLocation | Google Map |
Widget name | Required | Read-only | Hide | Set value |
|---|---|---|---|---|
Affected service | Yes | Yes | Yes | Not allowed |
Assignee | Yes- Assignee Name | Yes | Yes | Not allowed |
Actual Dates | Yes | Yes | Yes | |
Customer Name | Yes - Customer Name | Yes | Yes | Not allowed |
Categories | Yes - Tier 1 | Yes | Yes | Not allowed |
Description with attachment(s) | Yes - Desc | Yes | Yes | Yes - Desc |
Yes | Yes | Yes | Yes | |
Manager | Yes | Yes | Yes | Not allowed |
Manager Support Group | Yes | Yes | Yes | Not allowed |
Phone | Yes | Yes | Yes | Yes |
Priority | Yes | Yes | Yes | Yes |
Site | Yes- site field | Yes | Yes | Not allowed |
Support group | Yes- Support | Yes | Yes | Not allowed |
Status | Yes | Yes | Yes | Yes |
Status Reason | Yes | Yes | Yes | Yes |
Scheduled Dates | Yes | Yes | Yes | |
Title | Yes | Yes | Yes | Yes |
Work Order id | Yes |
Task screen details
Widget name | Widget member name |
|---|---|
assignee | assigneeLoginId |
assigneeName | |
actualDates | actualStartDate |
actualEndDate | |
desc | desc |
operational | operationCategoryTier1 |
operationCategoryTier2 | |
operationCategoryTier3 | |
priority | priority |
product | productCategoryTier1 |
productCategoryTier2 | |
productCategoryTier3 | |
productName | |
productModelVersion | |
status | taskStatus |
taskStatusReason | |
summary | |
scheduledDates | scheduledStartDate |
scheduledEndDate | |
supportGroups | assigneeSupportGroupId |
assigneeGroup | |
assigneeCompany | |
assigneeOrg | |
taskTemplate | templateGuid |
Widget name | Required | Read-only | Hide | Set value |
|---|---|---|---|---|
Assignee | Yes - Assignee Name | Yes | Yes | Not allowed |
Actual Dates | Yes | Yes | Yes | |
Categories | Yes - Tier 1 | Yes | Yes | Not allowed |
Description with attachment(s) | Yes - Desc | Yes | Yes | Yes - Desc |
Priority | Yes | Yes | Yes | Yes |
Support group | Yes - Support | Yes | Yes | Not allowed |
Status | Yes | Yes | Yes | Yes |
Status Reason | Yes | Yes | Yes | Yes |
Scheduled Dates | Yes | Yes | Yes | |
Task id | Yes | |||
Title | Yes | Yes | Yes | Yes |