Enabling BMC Helix Multi-Cloud Service Management for Smart IT

To enable BMC Helix Multi-Cloud Service Management for Smart IT on premise

To use Smart IT with BMC Helix Multi-Cloud Service Management, you must enable the Multi-Cloud Management pluggable provider. As a Smart IT administrator, perform the following steps:

1. Log in to Remedy with Smart IT as an administrator.
2. Click Configuration and select Admin Console Configuration.
3. Click and select Configuration.
4. In the Providers table, select the Multi-Cloud Management pluggable provider check box.

5. Click Multi-Cloud Management pluggable provider to update the BMC Helix Multi-Cloud Service Management provider settings:

   Field	Description
   mcsm:password	Enter the BMC Helix Platform tenant admin password.
   mcsm.host	Enter the BMC Helix Platform host name provided to you by BMC.
   mcsm.protocol	Enter https.
   mcsm.username	Enter the BMC Helix Platform administrator user name.
   mcsm.port	Enter 443. Note: For the https protocol, if 443 does not work, enter -1.

   Important

   Enter the user name and the password of your tenant administrator account.
   If you are a Remedy OnDemand user and if you have changed your password, you need only update the password field.

6. Click Update Settings and the click Reload Providers.
   

To update the BMC Helix Multi-Cloud Service Management password

If you change the password for BMC Helix Multi-Cloud Service Management, you must also change the password in Smart IT.  As a Smart IT administrator, perform the following steps:

1. Log in to Remedy with Smart IT as an administrator.
2. Click Configuration and select Admin Console Configuration.
3. Click and select Configuration.
4. In the Providers table, update the password for the Multi-Cloud Management pluggable provider.
5. Click Update Settings and the click Reload Providers.