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This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Implementing the solution

If you determine that a structural solution to the problem is available, or if you have found a permanent workaround, implement it. After you implement the solution or permanent workaround, record how the solution or permanent workaround was implemented using a work information note on the Work Detail tab.

 

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Remedy Service Desk 20.02