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This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Creating a problem investigation

After you identify an incident request that indicates a problem, create a problem investigation.

Problem investigations should be created from the Incident Management application to ensure the information is copied from the incident request record to the problem investigation. See Creating-a-problem-from-an-incident for information about creating problem investigations from Incident Management.

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Remedy Service Desk 20.02