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This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Viewing unassigned investigations

A problem investigation might be assigned to your support group without being assigned to an individual.

View the unassigned problem investigations, then assign them as described in Specifying a problem coordinator for the problem investigation.

To view unassigned problem investigations

  1. From the Defined Searches list on the Problem Management console, run Defined Searches > Problem Investigation > All Open Problems.
    For more information about running predefined searches, see Managing-custom-searches.
  2. View the unassigned problem investigations in the Problems table.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

Remedy Service Desk 20.02