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This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

Modifying relationship types

After you define a relationship, you can change the relationship type and update the relationship description. Use the following procedure to modify the relationship.

To modify a relationship

  1. Open the incident request or problem investigation record.
  2. Click the Relationships tab.
  3. From the Relationships table, select the relationship you want to modify.
  4. From the Quick Actions list, select Modify Relationship Type, and then click Execute.
  5. Enter the new relationship details according to the onscreen instructions.
  6. Click Save to save your changes.

Warning

Important

You cannot modify the Original of or Duplicate of relationship types.

 

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Remedy Service Desk 20.02