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This documentation supports the 20.02 version of Remedy Service Desk.To view an earlier version, select the version from the Product version menu.

BMC Atrium CMDB and Incident Management

From Incident Management, users can search for configuration items (CIs) and relate CIs to an incident. Incident Management integrates with BMC Atrium Configuration Management Data Base (BMC Atrium CMDB) using relationship tables. For information about BMC Atrium CMDB (known as BMC CMDB for version 1805 or later), see BMC Atrium Core.

When BMC Asset Management is installed, this integration is extended by prompting users to create outages against CIs that they are relating to the incident. The outage data is stored in the BMC Asset Management database, with relationships created to the incident.

 

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Remedy Service Desk 20.02