Required Resolution Date and Target Date fields

The Required Resolution Date field on the Help Desk form maps to the Date Required field on the Requester console. The customer can use this field to specify the date or time by which they need the request to be fulfilled. This is the suggested date or time that the customer would like the request to be fulfilled. There is no service level workflow related to this field.

The Target Date field is the date or time by which the request must be resolved, according to the service level agreement targets. The Target Date field is set by the BMC Service Level Management application when service level agreement targets are defined. If service level agreement targets are not defined, then you must set the Target Date manually.