Filtering and sorting incidents

This topic describes filtering and sorting incidents using the BMC Remedy ITSM - Mobility for Incident Management application.

To filter and sort incidents

1. From the tile view, tap the filtering/sorting icon .
    The Filtering/Sorting page is displayed.
   
2. Select which incidents you want to see and by which field they are sorted.
   Following are the categories of incidents and fields that you can filter and sort by:
   • What incidents would you like to see?
   • My incidents: All incidents assigned to you
     • My groups unassigned incidents: All incidents belonging to your group that are unassigned

     • Other people's incidents: All incidents assigned to other people

       Warning

       Note

       If you tap a check mark next to each of the choices, you will see all incidents. If you tap one or two choices, you only see some  the incident tickets. Displaying all incidents is the default. If you tap reset filters, the default settings are displayed.

       Sort by which field?

     • Target Date: The date that the incident is expected to be resolved
     • Assignee: The person who is assigned to the incident
     • Priority: The priority of the incident
3. Turn prioritization for VIPs and incidents that need attention to Off or On.
   • For VIPs: Sorts incidents submitted by VIPs.
   • For  incidents that need attention: Sort incidents the need attention.