Unsupported content This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Working with incidents

The topics in this section describe how support personnel can use the BMC Remedy ITSM - Mobility: Service Desk 7.6.05 for Incident Management application to manage an incident request through its lifecycle, from registration through assignment, resolution, and closure. 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*