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This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Processing Configuration Management tasks

A change request can include multiple configuration management tasks, each essential to the successful implementation of the change. The CCM Task Management Subsystem (TMS) manages these tasks in a sequence you define.

The CCM solution organizes tasks into the following main categories:

 

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Remedy Change Management 20.02