BMC Change Management KPIs
The following table describes the Change Management key performance indicators (KPIs):
Remedy Change Management KPIs
KPI title | Description of graph content | Frequency of data collection | Unit of measurement |
|---|---|---|---|
Successful changes | This graph displays the number of closed change requests with the value of the Status Reason field set to Successful, compared to the total number of closed change requests. | Monthly | Number of changes |
Standard changes | This graph displays the number of completed change requests with the Standard class, compared to the total number of completed change requests. | Monthly | Number of changes |
Emergency changes | This graph displays the number of completed changes with the value of the Timing field set to Emergency. | Monthly | Number of changes |
Time to plan | This graph displays the average time taken for the value of the Status field to be set to Scheduled for Review from the moment a change is registered. | Monthly | Number of work hours |
Time to Approve | This graph displays the average time taken for the value of the Status field to be set to Scheduled from Scheduled for Approval. | Monthly | Number of work hours |
Backlog of Changes | This graph displays the number of change requests with the value of the Change Type field set to Change for which the value of the Status field is not yet set to Completed. | Daily | Number of changes |