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This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Configuring parameters for the ROI flashboard

The following table describes the ROI parameters that are configured by the ROI admin:

Parameter

Description

Cost (per hour)

The estimated per hour cost of change used by your organization for creating projections.

Effort Input

Can be one of the following values:

  • Specify Effort Estimate—If selected, this parameter represents the estimated number of hours to complete a change request. This parameter is used to specify a estimate that is different from the one specified in the Baseline Effort field.
  • Use Baseline Effort—If selected, the flashboard uses the same value for Effort Input that is specified for Baseline Cost Calculations.

Effort Estimate (in hours)

The actual value of the Specify Effort Estimate parameter, if that parameter is configured.

Baseline Cost Calculation

If you selected the Use Baseline Effort option as Effort Input, the flashboard uses the values specified here. You see the following values:

  • Effort (in hours)—The estimated average number of hours required to handle change requests, expressed in hours.
  • Unsuccessful Changes (per month)—The number of changes that were expected to be unsuccessful.

 

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Remedy Change Management 20.02