This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Reassigning change requests

You or your manager can reassign the change request to another change coordinator. For more information on reassigning change requests, see Working-with-change-request-assignments.

To reassign a change request yourself

  1. Open the change request in the Change form.

  2. To select who should be reassigned to the change request, on the change form select the Coordinator Group and Change Coordinator. On the Work Detail tab select a Manager Group and Change Manager.

    Important

    If the change request is in the Planning in Progress stage, you must be the Change Manager or have Change Manager permissions to reassign the change.

  3. Click Save.
    The Change Manager or Change Coordinator is notified of the reassigned change request.