This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Viewing the audit log

Viewing audit logs enables you to view field and notification audits against the request. When certain fields are changed, when the status is changed, or when system notifications are sent, an audit entry is generated to track the modification. The Login ID of the individual making the change appears next to the audit entry.

Important

The View Audit Log function is not available until you create and display the request.

To filter the information shown, you can select the Audit Type to view (for example, All, Change Coordinator, or Priority).

To view audit logs

  1. Open the change request, from which to view the log.
  2. From the left navigation pane, choose Links > View Audit Log.
  3. (Optional) Use the Audit Type list to filter out audit log entries.

  4. Click the Notification Audit tab to view notification audit entries against the request.

    not-audit_61383_516.gifThe audit trail displays all the notifications that were generated.

  5. Select a notification audit entry, and then click View.

 

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