This documentation supports the 20.02 version of Remedy Change Management.To view an earlier version, select the version from the Product version menu.

Viewing and updating affected areas

The Impacted Areas dialog box shows which companies, sites, and organizations are affected by the change. By default, the information entered in the Change Location on the Requester tab is automatically entered as one of the Impacted Areas. Use the Impacted Areas dialog box to define approvals for the change request.

Important

To generate automatic approval requests, you must specify Impacted Areas, which automatically defaults to the change location.

To view or add affected areas

  1. Open a change request.
  2. From the left navigation pane, choose Links > Impacted Areas.
  3. To add a new impacted area, on the Impacted Areas dialog box, complete the required fields and enter any other information, as needed.
  4. Click Add.
    You can add as many impacted areas as necessary for a particular change.
  5. To delete an impacted areas that you have previously chosen, select it from the table and click Delete.
  6. Click Close.
    The additional impacted areas are added to the change request.