Copying change requests

The Copy Change function is available on the Change form only when it is in Modify mode. This function enables you to copy a request into a new change request. When you use the function, you have options to include different sections of the original change request, for example, Requested For Customer, Impacted Areas, CI/Component Relationships, Related Changes, or Work Info with attachments.

The following fields are populated with information from the change from which you are copying:

• Summary
• Change Type
• Class
• Timing Reason
• Impact
• Urgency
• Priority
• Risk Level
• Lead Time
• Environment
• Reason For Change
• Notes

You can change the information in these fields to reflect the new change. You are also presented with different sections of the change that you can copy.

To copy a change request

1. From the left navigation pane on the Change form, choose Functions > Copy Change.
2. On the Copy Infrastructure Change dialog box, click the sections to include in the new change request.

3. Make modifications to the new request that you are creating (for example, changing its Summary, Notes, Priority, and Timing Reason).

   
   
   

4. Select the sections that you want to copy.
   Depending on the options that you select, the following information is copied to the new change request. The Task Phase settings of the original change request are also copied to the new change request.

   Option	Copied information
   Copy Requested For Customer	All information from the Requested For dialog.
   Copy Impacted Areas	All the impacted areas information that is displayed in the Impacted Areas dialog is copied. For more information see, Viewing-and-updating-affected-areas.
   Copy CI/Component Relationships	All CIs or Components from the Relationship tab.
   Copy Tasks	You will be prompted to enter additional information in the Copy Tasks dialog box. For more information, see step 5.
   Copy Related Changes	All related change requests. Related Infrastructure Change Requests with a Dependent relationship type will be converted to Related To relationships. To keep the dependent relationship, in the Relationship tab, search for the dependent change request, make a new dependent relationship and delete the Related To relationship that were copied.
   Copy Work Info (with attachments)	All Work Info, including attachments. Manually refresh the Work Info on the copied Change request to view the copied information.

5. When you select Copy Tasks, the Copy Tasks dialog box is displayed.

   

   1. Select the tasks that you want to exclude from copying. You can select the tasks either By Status (Cancelled, and Failed) or by Task Type (Manual, and Automatic).

   2. Depending on the options that you select, the following information is copied to the new change request:

      Option	Copied information
      Copy Location Information with Attachments	The following information from the General tab related to Task Location and the Task Attachments, except Command field: Company Region Site Group Site Address All related attachments
      Copy Requester Information	The following information from the Requester tab: Requester Company First Name Middle Name Last Name Phone Number Organization Department Support Organization Support Group Name
      Copy Work Info with Attachments	All information on the Work Info tab including any attachments.
      Copy Relationships	All information from the Relationships tab.
      Copy Dates	The following information from the Dates tab is copied: Schedule start date Schedule end date
      Copy Financials	The following information from the Financials tab: Calculation Unit type Budget Estimated Total Time

   3. (optional) Click Task Details to be overwritten in all copied Tasks to enter values in the following fields to be overwritten in all copied tasks:
      
      1. Specify a value in the Summary field.
         If you specify a summary value, the Summary field of all the new copied tasks uses this value. Otherwise, the Summary field of all the new copied tasks uses the values of the source tasks.
      2. Select the Priority of the task.
      3. You can enter notes in the Notes field.
   4. Click OK.

6. On the Copy Infrastructure Change dialog box, click Start Copy.

   Important

   The Support Group and Change Coordinator information is not copied to the new change request, and the user's default Support Group and Change Coordinator information is applied to the new change request.

   If the Assignee field of the task that is being copied has an invalid value, the Assignee field does not get copied to the new change request.

   The copy function can take several minutes to process. All tasks and child tasks related to that task are copied. After the change is copied, the Change form opens in New mode with the newly copied change information in a Draft status. Any tasks that are copied are in Staged status.

7. Save the new copy of the request, since a copied change request is not automatically submitted.