Supported products and versions

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Note

• To use BMC Service Resolution, enable BMC Service Resolution features without installing it. See Enabling-BMC-Service-Resolution-on-TrueSight-Operations-Management.

• To know more about deploying and upgrading Remedy containers, see Remedy containers: Deploying and upgrading.

• If you are publishing Configuration Items from Atrium CMDB to ProactiveNet/TrueSight Infrastructure Management, you must install the relevant versions of CMDB Extensions on the Remedy ITSM computer. See Installing the BMC CMDB Extensions in the ProactiveNet online documentation or Installing the BMC CMDB Extensions to enable integration with Atrium CMDB in the Infrastructure Management online documentation.

• BMC Control-M Workload Automation: You need to enable the BMC Service Resolution 3.5 on the BMC Control-M Workload Automation computer. For more information, see Enabling-BMC-Service-Resolution-on-BMC-Control-M-Workload-Automation.
  
• Support for integrating BMC Control-M Workload Automation with BMC Remedyforce is possible by integrating BMC Control-M Workload Automation with ProactiveNet. See Integrating-BMC-Control-M-Workload-Automation-with-ProactiveNet.
• ProactiveNet: After installing the latest ProactiveNet hotfixes, run the BMC Service Resolution 3.5 for ProactiveNet installer on the Event Management computer. For more information, see Installing-BMC-Service-Resolution-for-TrueSight-Infrastructure-Management-or-ProactiveNet.
• Remedy IT Service Management (Remedy ITSM): You need to run the BMC Service Resolution 3.5 for Remedy ITSM installer on the Remedy ITSM computer. For more information, see Installing-BMC-Service-Resolution-for-Remedy-ITSM.