Enabling BMC Service Resolution on TrueSight Operations Management

You must perform the following procedure if your environment meets one of the following conditions:

  • You just installed TrueSight Operations Management 10.5 or later or Remedy ITSM 9.1.01 or later.
  • You just upgraded TrueSight Operations Management in your BMC Service Resolution environment.
    An upgrade of TrueSight Operations Management overwrites your previous configurations.
  • You just upgraded from ProactiveNet to TrueSight Operations Management 11.0 or later.

Note

Do not perform this task if you installed TrueSight Operations Management 10.1 or earlier and you installed the BMC Service Resolution solution.

Related topics

Installing BMC Service Resolution for TrueSight Infrastructure Management or ProactiveNet
Integrating with BMC Helix Service Resolution

Before you begin

  • You must have registered the TrueSight Infrastructure Management Server component with the TrueSight Presentation Server.
  • You must have completed the BMC Service Resolution 3.5 post-installation tasks on Remedy IT Service Management.

To enable BMC Service Resolution on TrueSight Operations Management 11.3.04

Click to see instructions...

Note

From this release onwards, BMC Service Resolution is enabled out-of-the-box when you install TrueSight Infrastructure Management. You do not need to run the it30 enablebsr35 command.


  1. Configure BMC Service Resolution 3.5 on the TrueSight Infrastructure Management Server.

    Note

    The Event Based Incident Mapping, Component Based Incident Mapping, and BMC Intelligent Incident Service Policy Console forms are moved to the TrueSight console under Administration > Integrations > Service Resolution Integrations.

  2. Verify the integration.

    Note

    If you have upgraded to BMC Service Resolution 3.5.x, set the value of the isAppendBPPMName parameter located in the IBRSDinstallationDirectory/conf/IBRSD.conf file to No.

To enable BMC Service Resolution on TrueSight Operations Management 11.3.03 or earlier

Click to see instructions...
  1. Enable BMC Service Resolution 3.5 on the TrueSight Infrastructure Management Server:
    1. Go to the command prompt.
    2. Change directory to <InstallationDirectory>/integrations/EventIntegrator
    3. Run the it30.bat or it30.sh file with the enablebsr35 command:
      • (Microsoft Windows) it30.bat enablebsr35
      • (UNIX)
        bash it30.sh enablebsr35
    4. Run the following command:
      pw jproperties reload
    5. To enable the display of the BMC Service Resolution UI, clear your browser cache.

  2. Configure BMC Service Resolution 3.5 on the TrueSight Infrastructure Management Server.

    Note

    The Event Based Incident Mapping, Component Based Incident Mapping, and BMC Intelligent Incident Service Policy Console forms are moved to the TrueSight console under Administration > Integrations > Intelligent Ticketing Configuration.

  3. Perform one-click integration validation test on TrueSight Infrastructure Management.

    Note

    If you have upgraded to BMC Service Resolution 3.5.x, set the value of the isAppendBPPMName parameter located in the IBRSDinstallationDirectory/conf/IBRSD.conf file to No.







 

 

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