HPD_IncidentServiceInterface operations

The HPD_IncidentServiceInterface web service enables you to create an incident and add the incident work information. The following operations are supported:

Create_Incident

Use the Create_Incident operation to create an incident using the HPD_ServiceInterface web service. The following table lists the input fields used in the Create_Incident operation. These fields are also available on the HPD:ServiceInterface form.

Note

When an incident template is used to create an incident, the field values passed through the interface form overwrite values that are defined in the incident template. With the exception that if a null value is passed through the interface form, the value is replaced from the template. For example, if the product category in the template is Hardware and in the interface form null is passed, the incident product category is set to Hardware.

Add_WorkInfo

The following table lists the input fields used in the Add_WorkInfo operation.

Process_Event

Using the Process_Event operation, you can create or update an incident, relate an event to an incident, and consolidate related incidents.

For information about using the Process_Event operation, see Creating incidents and Updating incidents.


 

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