Installation process overview
Depending on the base product, you must install or enable the appropriate version of BMC Service Resolution:
Component product | Installation instructions |
|---|---|
Event management component | |
TrueSight Infrastructure Management 10.5 or later | If you installed or upgraded from TrueSight Operations Management 10.5 or later or Remedy ITSM 9.1.01 or later, do not install BMC Service Resolution 3.5.x. BMC Service Resolution 3.5.x features are included out-of-the-box in these products. However, you must enable the BMC Service Resolution features. See Enabling BMC Service Resolution on Infrastructure Management version 10.5 and later. |
TrueSight Presentation Server 10.1.00 or later and TrueSight Infrastructure Management 10.0.500 or later | See Installing-BMC-Service-Resolution-for-TrueSight-Infrastructure-Management-or-ProactiveNet. Note: Ensure that the outage entry is correct in the .load file located in the BMC_ProactiveNet_HOME/server/etc/<cellName>/kb/rules. For more information, see Troubleshooting-outage-record-creation. |
ProactiveNet 9.5 SP2 or later | |
Incident management component | |
| |
BMC Control-M Workload Automation | |
BMC Control-M Workload Automation | You must enable BMC Service Resolution features without installing it. See Enabling-BMC-Service-Resolution-on-BMC-Control-M-Workload-Automation. |
Where to go from here
Related topics