Managing work orders
Review the following topics to learn how to create, assign, and manage work orders and related tasks.
Tasks at different phases of a work order
- Managing-your-work
- Opening-a-ticket-by-using-the-display-ID
- Creating-work-orders
- Searching-for-work-orders
- Planning-dates-for-a-work-order
- Viewing-details-of-a-service-request-associated-with-a-work-order
- Relating-items-to-the-current-work-order
- Entering-work-information-for-a-work-order
- Closing-work-orders
- Deciding-which-work-order-to-work-on-next
Dividing and delegating
Common consoles
Common tasks
- Configuring social collaboration
- Defining RSS feeds
- Configuring the Twitter integration
- Configuring Twitter notifications for companies
- Broadcasting messages
- Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter
- Enabling and configuring Service Context for BMC Helix ITSM applications
- Tracking work history with Work Info logs
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